Reference

king9 Terms and Conditions for Indonesian Accounts

The king9 Terms and Conditions set out the rules that govern your account, your use of wallet methods including DANA, OVO, GoPay and QRIS, and the scope of…

Account eligibility rulesWallet deposit termsWithdrawal verification stepsQRIS and DANA access conditionsAccess depends on local law
king9 king9 Terms and Conditions for Indonesian Accounts
POLICY SUPPORT CHANNELS

Reach Us When Terms Questions Arise

If a clause in these Terms and Conditions is unclear, or you need to raise a dispute about an account action, our support team is available…

Live Chat Available 24 hours a day inside your account dashboard — cite the specific Terms…
Email Support Send a written query for formal record-keeping; responses within 24 hours, with your account…
Social Channels Reach the support team through our official social pages for triage and initial guidance…
HOW WE HANDLE YOUR DATA

Data Handling, Cookies and Account Security Under These Terms

These Terms define how king9 collects, retains and protects the data attached to your account, your sessions and your wallet transactions. Six key practices govern this commitment.

Account Data Retention

We retain your account registration data, phone verification record and transaction history for the period required by our operating policy. You may request a summary of stored data by contacting support with your account ID.

Cookie Use

Session cookies keep you logged in across lobby pages — Speed Baccarat, Crash Games and the sportsbook — without requiring repeated sign-ins. You can clear cookies via your browser settings; doing so will end your active session.

Wallet Transaction Logs

Every DANA, OVO, GoPay and QRIS deposit and withdrawal is logged against your account timeline. These logs are used for dispute resolution and are available to you on request through the support email channel.

Account Security Steps

Two-factor phone verification is required before account access is granted. If you suspect unauthorised access, contact live chat immediately and we will suspend the account while a security review runs.

Data Request and Deletion

You may request correction or deletion of personal data by submitting a written request to our support email. We process deletion requests within the period our policy allows, subject to retention obligations.

Third-Party Access

We do not sell your personal data. Payment processors handling DANA, OVO, GoPay, QRIS, and bank transfer rails receive only the transaction data required to complete your deposit or withdrawal — nothing beyond that scope.

Common Questions About king9 Terms and Conditions

These questions cover what Indonesian account holders ask most often about the Terms and Conditions — from account eligibility to wallet rules and how to raise a formal dispute.

They apply to every person who opens an account on king9 and uses any part of the platform — the casino lobby, sportsbook or cashier. Access depends on local law, and eligibility is assessed at the point of registration.

We may suspend or close your account and withhold pending withdrawals pending a review. You will be notified by email with the specific clause cited. You can respond through the support email channel within the period stated in the notice.

Yes. We post amendments on this page with the effective date noted at the top. Continuing to log in and use your account after the change date means you accept the updated terms. Check this page periodically for revisions.

The same core deposit terms apply across all methods. DANA and QRIS transactions clear faster, typically under a minute, while BCA, BRI, Mandiri and BNI bank transfers follow standard inter-bank timing. Dispute steps are identical regardless of method.

Send a written request to our support email with your account ID and phone number. We will compile your registration data, transaction logs and session history within the period our data policy allows and return it securely.

The same Terms apply nationally. That said, access to specific features depends on local law, so certain services may not be available in every location. The terms governing your account do not change based on your city.

Open a live chat session, quote the transaction ID and ask the agent to identify the specific clause causing the hold. For formal disputes, the email channel creates a written record that both sides can reference throughout the resolution process.